LAST UPDATE: August 21, 2008
Objective and Scope of Policy
VoIPshield Systems, Inc. ("VoIPshield Systems") is committed to protecting your privacy. The following policy describes how we collect, store, use and distribute information about our website users.
Our goal is to collect, use and disclose only that information reasonably required to enable us to provide the particular product or service that you have requested, to maintain our customer/visitor lists and/or to respond to your inquiries or feedback. If you have provided us with contact information, we will maintain the confidentiality of your contact information and use it only for the purposes for which we have collected it, unless you agree that we may disclose it to other third parties (subject to the exclusions we have listed below).
Acceptance of Terms
Collection of Information
Two types of information may be collected on the VoIPshield Systems website: Personal Information and Non-Personal Information.
"Personal Information" is personally identifiable information, such as your name, address, e-mail address, credit card information, birth date and gender. At the time of collection we will set out clearly the information that we are collecting and the purposes for which we will use it. It is always your choice whether or not to provide Personal Information. If you choose not to provide requested Personal Information, you will not be able to use certain features of the website and you will not be able to engage in transactions through the website. The following is a list of the means by which VoIPshield Systems may collect Personal Information on this website:
- Communications from you;
- Information downloads
- Product downloads
- Customer support;
- Registration of products; and
We also may receive Personal Information from our business partners and other third parties, provided that such third parties confirm to us that you have permitted them to share such information.
"Non-Personal Information" is information of an anonymous nature, such as an Internet Protocol Address (IP Address), the domain used to access the VoIPshield Systems website, and the type and version of browser or operating system being used. Aggregate information, such as demographic statistics of our users (e.g. average age or geographical allocation of our users), number of visitors, what pages users access or visit, average time spent on this website, and information volunteered by the user, such as survey information, is also considered Non-Personal Information. Business contact information such as the name, title, business address, e-mail address, or telephone number of a business or professional person or an employee of an organization is not considered Personal Information.
Non-Personal Information is collected or derived by us in the course of operating this website. For example, our web servers may automatically collect Non-Personal Information which is provided through your browser or stored on a Cookie when you choose to visit the VoIPshield Systems website.
Use of Information
VoIPshield Systems collects information only for the following purposes:
- To contact and correspond with you;
- To understand your needs and develop and recommend suitable products and services;
- To process transactions and payments;
- To facilitate and enhance your use of the website; and
- To meet legal and regulatory requirements.
Your Personal Information will not be used for any other purpose without your consent. Please be assured that we will not actively collect personally identifiable user information for the purpose of sale or marketing in a way that specifically identifies the individual. In other words, we don't sell customer lists.
Disclosure of Information
VoIPshield Systems will not transfer Personal Information to third parties, except for our business partners who have agreed to comply with legally required privacy standards, and who will use the information only for the purposes disclosed at the time of collection or for a use consistent with that purpose.
Such business partners may include:
- Software developers
- Hardware vendors
- System integrators
- Distributors and resellers
- Other VoIPshield Systems divisions
From time to time we may employ third parties to help us improve our website. These third parties may have limited access to databases of website user information or registered member information solely for the purpose of helping us to improve the website and they will not be able to use the information about our users for any other purpose.
We may disclose your Personal Information to a third party without your consent if we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other website users or anyone else that could be harmed by such activities. We may disclose Personal Information when we believe in good faith that such disclosure is required by and in accordance with the law.
Outside Parties and Sites
The security of your Personal Information is important to us. We use commercially reasonable efforts to ensure that your Personal Information is stored and maintained in a secure environment. VoIPshield Systems takes technical, contractual, administrative, and physical security steps to protect Personal Information that you provide to us. We have implemented procedures to ensure that your Personal Information is only made available to such designated staff as necessary to carry out the stated purposes that we have communicated to you.
In certain areas, such as when you provide credit card information to us, VoIPshield Systems works to help protect the security of your credit card information during transmission by using industry standard Secure Sockets Layer (SSL) encryption technology.
You can help protect the security of your Personal Information. For instance, never give out your password, and remember to log out of your account and close your browser window when you finish using the VoIPshield Systems website, so that other people using the same computer won't have access to your Personal Information. We will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail.
VoIPshield Systems will keep your Personal Information for as long as it remains necessary for the identified purpose or as required by law, which may extend beyond the termination of our relationship with you.
If you request that your name be removed from our databases, it may not be possible to completely delete all your Personal Information due to technological and legal constraints.
Amendment of this Policy
Access and Accuracy
You have the right to access your Personal Information to verify the Personal Information that we have collected in respect of you. Upon receipt of your written request, we will provide you with a copy of your information. We will make every reasonable effort to keep your Personal Information accurate and up-to-date, and we will enable you to revise the Personal Information as appropriate. Having accurate Personal Information about you enables us to give you the best possible service.
You can help by keeping us informed of any changes such as a change of address or telephone number. If you would like to access your information, or if you find any errors in our information about you, please contact us at:
VoIPshield Systems Inc
329 March Road, Suite 204
Ottawa, ON K2K 2E2
If the VoIPshield Systems Privacy Officer does not resolve an issue to your satisfaction, you may file a complaint with the Privacy Commissioner of Canada by calling 1-800-282-1376 or by writing to:
The Privacy Commissioner of Canada
112 Kent Street
Ottawa, ON K1A 1H3