Voice Over Internet Protocol (VoIP) has been widely accepted by most homes and businesses now. It is a revolutionary technology that continues to redefine communication. It uses a software or hardware that converts analog signals to digital data that are transmitted over the internet. There are hundreds of VoIP and digital communications providers available on the web. Some of them are stand-alone products while some are bundled with popular web browsers. In this article, we list the best VoIP and digital communications providers of 2017:
RingCentral remains to be the frontrunner in the VoIP provider industry. It continues to provide cloud communications and collaborations solutions to the global business industry. According to their website, more than 350,000 organizations use their cloud-based communication platforms. PCMag stated that RingCentral Office (for Business) is one of the best providers of all-around office communications solutions.
Jive is also one of the most competitive players in providing business-oriented communications solutions. Jive provides small businesses a VoIP technology that is flexible, with a good combination of basic and advanced calling features. However, it follows certain features from RingCentral, PCMag reviewed.
8×8 offers cloud-based voice, video, mobile and unified communications solutions to small and medium-sized businesses. They provide a good selection of basic and advanced features as parts of its base pricing bundle. According to 8×8, they have more than 1 million business users. The only con with 8×8 is that it lacks open API which is used for app integrations. Overall, it is a great choice for small and midsized enterprises that are in need of flexible VoIP telephony services.
More than 150,000 businesses rely on Nextiva as their primary provider of business VoIP communication solutions. They enhance company communications by combining voice, email and messaging, and conferencing all under one platform. It also has a reliable network powered by 10 servers throughout the United States. Nextiva also does not require users to sign a contract. On the other hand, this provider lacks a service-level agreement.
One of the earliest players in the VoIP services game is the Vonage. It started providing communications solutions to small and medium-sized businesses. Now, it is one of the most popular providers offering residential and business telecommunication services. Vonage offers cloud unified communications and feature-rich business phone systems. In PCMag’s review, Vonage has good call quality but fails to make their setup easier and more convenient.
Dialpad is one of the oldest VoIP providers. According to their website, they have more than 14 million users worldwide. They offer a secure cloud-based business VoIP and communication solutions. Their system is also integrated with G Suite and Microsoft Office 365. Dialpad is very easy to set up and manage. It is also compatible with Android and iOS mobile devices. However, call quality may be disrupted in mobile communications. Furthermore, 24/7 customer support is only available at higher tiers.
Phone.com is one of the most competitively-priced cloud-based VoIP systems. Their platform boasts more than 40 features. Their three plans – Base, Plus, and Pro include all local or toll-free numbers. Phone.com works very easily with your existing phones. It is also very easy to set up and can be integrated with your CRM services. However, they lack call monitoring features. Some features also cost extra charges.
Ooma Telo offers VoIP calling system and a wide range of communication solutions for small businesses, residential homes, and mobile users. In 2015, it was considered as one of the fastest growing VoIP providers. Ooma Telo generously provides free calls after your device purchase. Their units also have built-in speakers and control buttons which improve call quality. However, their standard features require a Premium account. They also lack Softphone integration.
Mitel is a Canada-based company focusing entirely on providing VoIP unified communication solutions for businesses. Their cloud-hosted phone systems offer a wide variety of collaboration tools and calling features that can be integrated with mobile devices. It also does not require any equipment to be installed. It simply provides members of the business full access to the phone system. According to their website, Mitel powers more than two billion connections worldwide.
Microsoft is one of the most trusted video conferencing platforms on the web. They have their free Skype for Windows and the other one specially designed for businesses. Microsoft Skype for Business allows calling effortless. It allows users to contact phone numbers and all employees within the company. It can support up to 250 members in a meeting. However, most businesses find Microsoft Skype for Business as very much consumer video conferencing-oriented, not suitable for businesses.
1-VoIP is one of the leading providers of VoIP services to residential homes and businesses. They have been in the VoIP business for more than 10 years. Apart from their solid calling features and controls, they also boast their 24/7 customer support, dedicated live answer, and service level guarantee. However, 1-VoIP remains to be one of the most expensive service providers.
Intermedia provides quality software PBX solutions through the cloud. Intermedia Cloud PBX is easy to set up and has a simple administration. It is also rich in calling features and built-in controls. It can also be easily integrated with other’s cloud services. On the other hand, it is quite more expensive than other service providers.
RingByName is a reliable and flexible cloud-based VoIP service provider for businesses. It only has three servers, however, they can still help efficiently provide quality services. RingByName provides you access to call analytics and can be integrated with CRM services. Further, you can sync existing Outlook and Google contacts. However, RingByName does not have many call monitoring features.
These are some of the best service providers of communications solutions to homes and businesses. In choosing your VoIP provider, it is always important to consider the features, the capability, compatibility, and the price, among others.